Subject: Tech Support Candidate - Nisha Bisht
From: Nisha Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 23:43:46 -0500

| | Tech Support Test

Name | Nisha Bisht
E-mail | [email-masked]
Phone Number | (91) 7428585921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technology | Remote support engg | 1 march | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: check internet connectivity
Step 2: check vpn connectivity if required
Step 3: try to enter http://www.ndtv.com or https://www.ndtv.com
Step 4: try with another browser
Step 5: try to open with other device like mobile
Step 6: clear browser history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: on Bluetooth of mobile phone
Step 2: on Bluetooth receiver of speaker
Step 3: press speaker pair mode button
Step 4: search  Bluetooth  name in Bluetooth setting of mobile
Step 5: click on pair option

What according to you makes you a good candidate for customer service or technical support job? | For me, customer service is about making connections through effective communication. There’s no one-size-fits-all. Every customer is unique, and I find it incredibly rewarding when an issue is resolved in a way that makes them feel valued and understood. It’s not always easy, but it’s my responsibility to ensure every customer is heard, and even the most challenging of situations handled to the best of my ability.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |