Subject: Tech Support Candidate - Md Imtiyaz
From: Md Imtiyaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 11:49:55 -0500

| | Tech Support Test

Name | Md Imtiyaz
E-mail | [email-masked]
Phone Number | (91) 9315415601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi dwarka mode
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Outlook, application installation, server L1 task

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EGA | IT engineer | 31/03/2021 | 30500
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First troubleshooting I will check website from using different Internet as well as on another browser . After this I will check ping response of this website on CMD, also I will check this website using its IP address and try to open it. After all this step I will ping its IP gateway.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth in both device.
2- Pair the device for making connection.
3- After paring save that device for next time.

What according to you makes you a good candidate for customer service or technical support job? | I have 3 years of experience in giving end user support to Indian user as well as US and Canada's user. Also I have hands on experience to handle VIP user in very good manner and in polite way. I am also a multitasking candidate as well as very flexible who can work in day and night shift. Also I have good hands on experience in technical.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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