Subject: Tech Support Candidate - Sandeep Chaudhary
From: Sandeep Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 10:36:14 -0500

| | Tech Support Test

Name | Sandeep Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 7007757222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Crops | Shift manager | Working | 29000
Previous Employer 1 | DCM infotech | Jr spacelist | 17,Jun, 2021 | 18800
Previous Employer 2 | ICDS pvt ltd | Technical Support | 19,Apr, 2019 | 12650

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please you can check your internet connection, if connection is ok after that check browser settings and cookies.
Resetting the settings and clean cache then restart the browser and try once again link is working ok

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Speaker open and set discovering mode then open mobile notification tab go Bluetooth options and searching the device name and select the divice name tap to connect after the connect the speaker now working fine
What according to you makes you a good candidate for customer service or technical support job? | Becouse of i have experience how to working as technical support what is rolls and responsibilities. How to connect users to multiple options remote toll and teams apps and RDP, quick assistance and over the mail, phone chat box option
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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