Subject: Tech Support Candidate - Sapna Singh
From: Sapna Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 09:52:56 -0500

| | Tech Support Test

Name | Sapna Singh
E-mail | [email-masked]
Phone Number | (91) 9818158636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Networking - advance
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Varuna Integrated logistics pvt ltd | IT executive | currently working | 22,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check my internet connection first.
2-Then,I will check in my system setting that this types of sites are allowed to open or not through firewall.
3-IF my system is connected with wifi,then I will check my router and plug out and plug in the router again.
4- I will check that only this particular website is not opening or i am getting this issue with all websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to setting and tap the bluetooth option.
2- Turn on bluetooth then list of available devices will disappear.
3- If speaker is not listed then press the button on your speaker that makes it discoverable and it’s often a button with a Bluetooth symbol on it.
4-On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and you’re connected now.

What according to you makes you a good candidate for customer service or technical support job?

1- Patience  and calm behaviour
2- Always ready to explore things in a new way to solve the issues and queries.
3- Always try to resolve the queries on own level.
4- Confidence and Flawless communication

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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