Subject: Tech Support Candidate - Mayank Kumar
From: Mayank Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 08:58:42 -0500

| | Tech Support Test

Name | Mayank Kumar
E-mail | [email-masked]
Phone Number | (91) 9373650389
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhangel
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Creative infotech Pvt Ltd | Desktop support Engineer | 30/11/2021 | 18000
Previous Employer 1 | Target Hydrautech Pvt Ltd | Desktop support Engineer | 20/03/2020 | 15000
Previous Employer 2 | Vakrangee software Pvt Ltd | IT Support | 31/12/2014 | 15000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - check the internet connection
Step 2 - check the website link

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 on the Bluetooth speaker
Step 2 on the Bluetooth and search device from mobile
Step 3 click on Bluetooth device name and pair and connect

What according to you makes you a good candidate for customer service or technical support job?

Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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