Subject: Tech Support Candidate - Rahul Giri
From: Rahul Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 08:34:41 -0500

Tech Support
Test

Name

Rahul
Giri

E-mail

[email-masked]

Phone Number

(+91) 8511330425

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bharti Airtel LTD

ISP

33000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1- Check internet connection in PC setting.

2- Check network connection with cloud.

3-When connection was check then restart my PC and open any
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1-Go to setting

2-open Bluetooth setting.

3-open for pair device

4-when device was searched then connect and enjoy .

What according to
you makes you a good candidate for customer service or technical support
job?

1- Politely way of taking.

2- Listen carefully customers problem.

3- As soon as solve customer problem.

On a scale of 1 - 5
please rate your fluency in spoken English

4