Subject: Tech Support Candidate - Shabir Bhat
From: Shabir Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 08:30:17 -0500

| | Tech Support Test

Name | Shabir Bhat
E-mail | [email-masked]
Phone Number | (+91) 6005173225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Bundle Technologies | Fulfillment Expert | 26 October 2021 | 30000
Previous Employer 2 | IT Support Desk | Network Engineer Trainee | October 2019 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 > Refresh the page
Step 2 if one not working > clear cache
Step 3 > check the error and fix accordingly example: Error 404 check URL again or refresh the page
Step 4 > Restart web browser or try different browser ETC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on the phone
2. Turn on the Bluetooth device.
3. Search the device
4. Pair the device
5. Allow access to bluetooth.
Connected.

What according to you makes you a good candidate for customer service or technical support job?

My experience as a network engineer trainee and experience in call, email, and chat support.

Most importantly quick learning.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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