Subject: Tech Support Candidate - Kedar MahtO
From: Kedar MahtO <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Jan 2022 07:55:15 -0500

Tech Support
Test

Name

Kedar
MahtO

E-mail

[email-masked]

Phone Number

(+91) 7004712179

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Kalsi Buildcon Pvt Ltd

IT executive

Still
working

21k

Previous Employer 1

Sysnet global technology Pvt
Ltd

Customer support engineer

February 20

16k

Previous Employer 2

Hua service

Customer
support

November 17

11K

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step
1-Checked Internet working or not

Step2-After that checked firewall blocking or not

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step1-Turn on both Bluetooth

Step2- After that pairing the device

What according to
you makes you a good candidate for customer service or technical support
job?

Quick Problem Solver .

On a scale of 1 - 5
please rate your fluency in spoken English

3