Subject: Tech Support Candidate - Abhay Gupta
From: Abhay Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Jan 2022 02:36:47 -0500

| | Tech Support Test

Name | Abhay Gupta
E-mail | [email-masked]
Phone Number | (+91) 8527378003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edunext Technologies pvt. ltd. | Assistant Manager | | 36000
Previous Employer 1 | Franciscan Solutions Pvt. Ltd. | eCare Admin | 14-12-2017 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i'll clear caches, and forces the device to re-load the program or web page, rather than use something that may be partially wrong.
2. Then i'll check that Google.com (or other sites) is opening or not. Once this loads, then i'll type here that site ndtv.com, then select Google Search.
3. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. them i'll Fix the connection issue before proceeding.
4. then i'll check that ndtv.com is down for everybody or just me.
5. if it'll be for everybody then it'll be resolved by the server of ndtv.com and if it'll be only for me then i need to check the the connection issues between my computer and the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
Touch and hold Bluetooth.
2. Then ill tap Pair new device. If i don't find Pair new device, i'll check under "Available devices" or tap More. Refresh.
3. Then ill tap the name of the Bluetooth device i want to pair with my device.
4. Then i follow the on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Dear Sir/Ma'am,
Greetings of the day!

I am Abhay Gupta working in Edunext Technologies Pvt. Ltd having a total 8 years of experience of Implementation and Technical Support.
My key roles are to Provide technical, business consulting and product expertise to customers enabling comprehensive solutions to be delivered to the market. I Identify use cases, roles and other business requirements for each project and develop technology solutions to clients for integrations, product extension and enhancements and also produce and manage client-facing documentation. Train new clients on the essentials of systems to get them started on implementations. Ensure timely and accurate billing in coordination with the Finance Department. I identify areas for process improvement within the Professional Services organisation and make recommendations to Management. Produce technical proposals.

As I was researching your company, I loved the good performance I saw. I want to be part of a team that helps customers get their desired expectations. Lastly, I am a person who likes learning from others. I am not shy to say that I would like to sharpen my skills further by learning from your company.

Please find attached my resume for your perusal.

Looking forward to hearing from you.

Thanks & Regards,
Abhay Gupta

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |