Subject: Trainer Candidate - Altamash Ali
From: Altamash Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Jan 2022 01:21:10 -0500

Tech Support
Test

Name

Altamash
Ali

E-mail

[email-masked]

Phone Number

(+91) 8879378757

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mumbra

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cognizant technology

Senior process
executive

Na

41000

Previous Employer 1

Sutherland

Technical
consultant

31/08/2017

33000

Previous Employer 2

Serco pvt ltd

Executive

02/06/2015

12000

If Selected, how much time do you need
to join?

2 week

Please briefly
describe your work experience specifically in training?

I working
in multiple roles of training cum Handeling  the team i work for project NBN
telstra i used to give full technical training abouth the fiber network.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The time my project NPS. Was in -35 where our
commitment to client was of +8 it was a bad situation and i was been told and
given a team to work upon this so we can anylise it and find the root cause and
solution for same where i have give the ideas to find the root cause and to
eliminate same so the project was given to me to make NPS positive we as team
took more than 6 months to find the root cause of situation and then to train
our people on it and now my NPS is +34 and its going as we as a team fixed the
proble it took almost 1 year to fix and train our people this was my toughest
task given to me and i made a good result in this

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is what the service which we
give to customer for what the are paying as per stand company norms.

Best service is what when the agent goes above the line and try to solve the
problem and give exceptional service to customer which touches the customer
hearth.

What according to you makes you a good candidate
for this position?

I am problem solver and i can make thing happen
with my ideas and ability

On a scale of 1 - 5 please rate your
fluency in spoken English

4