Subject: Tech Support Candidate - Shubham Gupta
From: Shubham Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 06:31:35 -0500

| | Tech Support Test

Name | Shubham Gupta
E-mail | [email-masked]
Phone Number | (110064) 7390977706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tilak Nagar New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shriram Automall India | Technical support executive | | 19000
Previous Employer 1 | Kmg Infotech | Backend operation | Feb 2021 | 16000
Previous Employer 2 | Exl Pvt limited | Process associate | December 2021 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to allow that website then click enter page open automatically
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just open setting in our mobile phone then allow network then check in taskbar of our computer there blue tooth icon shows after click on that option and try to add our mobile device ..Hurray Your bluetooth now connected with your mobile device
What according to you makes you a good candidate for customer service or technical support job? | We listen customer problem and analyse why customer faced such error and try to resolve immediate because customer satisfaction must be prior. After that we try to check the root cause why error comes so we will fix asap then after no one faces any error .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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