Subject: Tech Support Candidate - Sumail Hasim
From: Sumail Hasim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 06:13:30 -0500

Tech Support
Test

Name

Sumail
Hasim

E-mail

[email-masked]

Phone Number

(+91) 6307335358

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Shaheenbagh, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Office 365 Admin, Active Directory

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Senior Analyst

32k

Previous Employer 1

Sharan Industius

Senior
Analyst

April 2020

29k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First check the error which reflect on browser
and also check the internet connection.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

On speaker
bluetooth and then search speaker bluetooth name on mobile once it is reflecting
click on that then it's connected.

What according to
you makes you a good candidate for customer service or technical support
job?

Soft spoken

Patience

Active listener

Provide proper Information

On a scale of 1 - 5 please rate your fluency in
spoken English

3