Subject: Tech Support Candidate - Tanmay Shukla Tanmay
From: Tanmay Shukla Tanmay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 05:25:57 -0500

Tech Support
Test

Name

Tanmay
Shukla Tanmay

E-mail

[email-masked]

Phone Number

(+910) 9818159585

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
Antivirus, network monitor, malware

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IMSI, HCL technologies

Team lead

8th January
2022

20730

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. User need to be restart the computer.

2. Refresh the browser.

3. Delete the cache and browser history.

4. Reset the browser settings.

5. Try to change network proxy settings.

6. Try to change the home network like - Wifi or wired network.

7. If any VPN applied So we can use the VPN.

8. Need to check browser version and install the new version or latest
version.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. First we need to open power of the both
devices.

2. Then we need to enable the Bluetooth open.

3. Then we need to search the speaker Bluetooth device.

4. After connecting the pair it asking for pair code or password. Which for
0000.

5. Then would be able to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Communication.

2. Mutual understanding.

3. Helping nature or welcome any challenges.

4. Positive handling.

5. Good listening.

6. Problem solving.

On a scale of 1 - 5 please rate your fluency in
spoken English

4