Subject: Tech Support Candidate - Chandra Prakash
From: Chandra Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 03:31:08 -0500

| | Tech Support Test

Name | Chandra Prakash
E-mail | [email-masked]
Phone Number | (91) 8340357717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | 90 days | 31000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

.Many basic problems can be solved simply by restarting device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

After that ll make sure that internet is connected

If it is connected then ll check for website is down or not .

If it's still not resolved we  can fix these issues using Tor, VPN, custom DNS, etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If we  don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Connect it

What according to you makes you a good candidate for customer service or technical support job?

Proper greeting
Persuasive speaking skills
Empathy
Ability to use positive words
Diagnose root cause
Clear communication
Problem resolving ability
Taking ownership

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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