Subject: Tech Support Candidate - Deepak Arora Deepak
From: Deepak Arora Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 03:24:24 -0500

Tech Support
Test

Name

Deepak
Arora Deepak

E-mail

[email-masked]

Phone Number

(121004) 8800165886

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

IT SERVICEDESK ASSOCIATE

19th March 2022

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I Would surely be taking following steps as per
issue faced by user.

1.Get to know their concern deeply.

2.Since how long user is facing that issue.

3.How many users are impacted.

4.On which step or stage the user got stuck.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.I will be
turning on my Bluetooth speaker.

2.I will be turning Bluetooth on of my phone.

3. I will be waiting for the device name on my phone to connect if it does not
get connected automatically.

4.Then it will surely get connected.

What according to
you makes you a good candidate for customer service or technical support
job?

My great customer interaction skills so that I can get to know
about their issue asap along with my technical skills which would be an add-on
to provide them required solution on time.

On a scale of 1 - 5
please rate your fluency in spoken English

5