Subject: Tech Support Candidate - Vijay Singh Vijay
From: Vijay Singh Vijay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 02:48:54 -0500

Tech Support
Test

Name

Vijay Singh
Vijay

E-mail

[email-masked]

Phone Number

(+91) 8960402098

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Team Computers

Desktop support
Engineer

12500

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First we check for the error code displayed in
screen, Internet connection, that it is properly connected or not, after that we
check for the proxy details if pc have a active proxy setup, browser cab have
also proxy set-up.

It the issue is the same after these steps. We should contact to the
administrator.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First switch on the Bluetooth Speaker and hold
the power key, then Bluetooth will be in searching mode,

Then we ON the Bluetooth of the phone and connect to the specified Name of the
Bluetooth, it could be speaker's brand or model number. After clicking to its
name, device connected prompt on speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

I am a good communicator, and i have helping natue towards
anyone which makes my work easy as it not feels like doing something.

I empathized users regarding their problem which make them calm with their issue
and then after they can express problem in a better way.

Altogether my technical skills are strong as i am in this industry since 3 years
and i have multiple levels of experience in different clients working for govt.
and private banks and institutions.

On a scale of 1 - 5
please rate your fluency in spoken English

3