Subject: Tech Support Candidate - Ravi Mistry
From: Ravi Mistry <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Jan 2022 13:16:41 -0500

| | Tech Support Test

Name | Ravi Mistry
E-mail | [email-masked]
Phone Number | (+91) 7738528255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Desktop support Engineer | Working | 18000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will suggest user to check the website . And also i will suggest user to check your internet connection is working properly or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swit on the speaker and keep your speaker on pairing mode.
Switch on blutooth on mobile phone.
Go to blutooth setting and check speaker name and click on connect.
Wait for few seconds it will connect.

What according to you makes you a good candidate for customer service or technical support job?

Providing correct solution to the user.
I always talk with user on call with polite manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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