Subject: Tech Support Candidate - Surabhi Sinha
From: Surabhi Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Jan 2022 04:54:24 -0500

| | Tech Support Test

Name | Surabhi Sinha
E-mail | [email-masked]
Phone Number | (91) 7004888792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 55 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telent software private limited | Technical support | |
Previous Employer 1 | Medlife international private limited | Technical support | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly restart my device
Then make sure the internet connection works
Open my browser and check if the website is down for everybody it just me.
In many cases it causes for not getting the internet connection or misconfigured internet or network settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly power on the bluetooth speaker
Then turn on the bluetooth in my phone then search the name of the bluetooth speaker
Then pair the bluetooth with Bluetooth speaker
After pairing, bluetooth speaker will be connected with my phone.

What according to you makes you a good candidate for customer service or technical support job?

Problem solving skills
Clear communication skills
Persuasion skills
Ability to use positive language
Time management
Closing ability.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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