Subject: Tech Support Candidate - Sandeep Jaiswal
From: Sandeep Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Jan 2022 04:31:40 -0500

| | Tech Support Test

Name | Sandeep Jaiswal
E-mail | [email-masked]
Phone Number | (201309) 8178785324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida 58
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Provana India ltd | Process Analyst | till now | 16200
Previous Employer 1 | Gmr energy | GET | 13 july 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi,
Can you please clear your cache memory. And try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth speaker and bluetooth on your phone as well. Pair it and connect.
What according to you makes you a good candidate for customer service or technical support job? | Good communication skill is required. Fast in trouble shooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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