Subject: Tech Support Candidate - Sahil Baliyan
From: Sahil Baliyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Dec 2021 07:36:22 -0500

| | Tech Support Test

Name | Sahil Baliyan
E-mail | [email-masked]
Phone Number | (122017) 7056351231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fis Global | CCTech | | 28000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the steps as written below.
1. I will check if internet connection is working on my device.
2. will restart the browser.
3. Try to use a different browser.
4. will check if facing issues with other sites also?
5. try to open website in another device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth of both devices.
Try searching for a Bluetooth speaker using a mobile device.
pair both devices by tapping on the speaker's Bluetooth name.

What according to you makes you a good candidate for customer service or technical support job? | What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization, that every service is reflection of a company's vision and mission. My passion is always to deliver uncompromising service to customers while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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