Subject: Tech Support Candidate - Karan Kumar
From: Karan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Dec 2021 04:28:18 -0500

| | Tech Support Test

Name | Karan Kumar
E-mail | [email-masked]
Phone Number | (+91) 8544992019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:-So before confirming that it’s a fault of your computer or web browser, you have to diagnose and then eliminate physical causes that may also lead to this error, such as:

Issues of your router.
Problems with cables.
Wi-Fi hotspots got errors.
Interruption of the Internet connection.

2:-Besides, you can try to open the requested webpage from another device, such as other PC that connected to a different network or your smartphone with 3G or 4G network to check if the webpage is available or not.

3:-If you are using the default DNS server from your ISP (Internet Service Provider), then sometimes, it could be the cause that leads “This webpage is not available” error. You know, DNS server handles all requests from your computer to the Internet. If it’s not stable, then your Internet connection may interrupt and leads to this “webpage is not available” error.

4:-Sometimes, you have used proxies with your Google Chrome or Internet Explorer and forgot to remove them after using. To resolve the “This webpage is not available” error, please check your proxy settings again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on the speaker and make sure that speaker is in Bluetooth mode.
Then open the Bluetooth of your Mobile phone and refresh it. Check the name of your Bluetooth speaker then tap on pair.

What according to you makes you a good candidate for customer service or technical support job? | The skills and qualifications I possess are a great match for the requirements for this position. In particular, my communication and leadership skills make me a great candidate for the job. ... I am committed to learning any new skills on my own to succeed in this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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