Subject: Tech Support Candidate - Kailash Dhyani Kailash
From: Kailash Dhyani Kailash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Dec 2021 01:35:04 -0500

| | Tech Support Test

Name | Kailash Dhyani Kailash
E-mail | [email-masked]
Phone Number | (91) 9205621089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ghaziabad, ready to relocate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior associate T2 | Will serve notice period | 22k in hand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi Team,

First, browser software should be up to date, we can find it under menu>settings>software.

we should check on our pc whether vpn or firewall is turned on or off, these should be off since most of the site does not support it.
Other quick checks, wifi is fine on other apps,  airplane mode is turned off.
Next, I must clear the browser cache and cookies before I try to browse the page again.

After that if those troubleshooting has already been done, we can turn off PC and wait for next 60 seconds to check so that it can also clear temp cache files on PC.

Further, we can contact ndtv support of there isn't a global issue.
If not, browser support team need to look into the logs and recurrency of the issue and a ticket should be filed.

Thanks.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker.
Make sure bluetooth button is pressed on speaker.
On your phone go to settings>wireless>bluetooth>toggle to turn it on> tap scan> tap on your device from list> tap connect.
You might hear a sound on speaker that it is connected and the same on your phone screen.

What according to you makes you a good candidate for customer service or technical support job?

I'm working in a support Team where I'm aligned to troubleshoot errors and issues over digital content on app and web based platform.
We are responsible to file ticket and taking a follow up with the customer until it gets resolved.
In last 4.5 years, I have developed enough problem solving and diagnosis skills to help and replicate the issue.

Thanks.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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