Subject: Tech Support Candidate - Manish Jain
From: Manish Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Dec 2021 08:47:37 -0500

| | Tech Support Test

Name | Manish Jain
E-mail | [email-masked]
Phone Number | (91) 9654774702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini, Sector-24
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hike Care Inc | Senior Tech | Dec 8 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will perform the following steps to troubleshoot the above mentioned issue:
1. Will check whether the internet is connected or not on the system.
2. Will check the website on alternate browsers.
3. Will check the date and time of the system.
4. Will try to disable the antivirus/firewall to check the website
5. Will check the browser settings like conflicting add ons or settings permission.
6. Will reset the browser settings after backing up the browser contents in case the website is opening up on an alternate browser.
6.  Will try to ping the url in command prompt to check the DNS issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth tab/button on both devices with device discovery option on mobile phone.
2. Allow the pairing on mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Good technician must be very polite and calm with the customer every time irrespective the customer is angry or not.
2. Listen to the customer requirements. Rephrasing the issue is Must.
3. Following up the customer after sales.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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