Subject: Tech Support Candidate - RANA SHIVAM KUMAR RANA
From: RANA SHIVAM KUMAR RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Dec 2021 04:04:52 -0500

Tech Support
Test

Name

RANA SHIVAM
KUMAR RANA

E-mail

[email-masked]

Phone Number

(91) 9065253131

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

PATNA BIHAR

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sysnet Global Technology

IT SUPPORT

10000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First check user internet connection

and internet is connected after restart PC and also site is not open then check
internet speed but www.ndtv.com site is not open then problem is find sit is
down/crash.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly I am open bluetooth in my speaker then
open in mobile bluetooth and search speaker bluetooth name and
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Yes I am
a good candidate because I am a support any problem of customers quickly
resolved. IT related any problem of customers I am handle all problem.

Thanks

Rana Shivam Kumar

On a scale of 1 - 5 please rate your
fluency in spoken English

4