Subject: Tech Support Candidate - Ankit Tiwari
From: Ankit Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Dec 2021 11:02:09 -0500

| | Tech Support Test

Name | Ankit Tiwari
E-mail | [email-masked]
Phone Number | (221503) 9598593678
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pathways | Network engineer | | 22000
Previous Employer 1 | Vaan infra Pvt ltd | System engineer | Monday | 18000
Previous Employer 2 | Kcc infra Pvt ltd | IT executive | Thursday | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if problem is on your end or theirs.....
Browse a cached version of the page
Disabled add-ons and other interfering software
Check another or incognito window..
Fix your DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth and pair Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |