Subject: Tech Support Candidate - Rajkumar Acharya
From: Rajkumar Acharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Dec 2021 02:39:28 -0500

| | Tech Support Test

Name | Rajkumar Acharya
E-mail | [email-masked]
Phone Number | (+91) 8339070420
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kathgola,hatiara road.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global technology | Customer support engineer | | 16000
Previous Employer 1 | Skills joint pvt.ltd | Desktop support engineer | 07,2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i have clear the browser data as well as cookies and cached files after clearing the browser I'm try to browsing the website if it's work then ok otherwise I try to re-install the browser and try again to open the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open your bluetooth then Open your mobile settings then go to Bluetooth settings then select the pair a new device option then select your bluetooth speaker name for pairings .
What according to you makes you a good candidate for customer service or technical support job? | As a technical engineer I'm responsible for solving any kind of problems of user it can be coming from hardware,network or software issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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