Subject: Tech Support Candidate - Utkarsh Pachauri
From: Utkarsh Pachauri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Dec 2021 02:26:52 -0500

| | Tech Support Test

Name | Utkarsh Pachauri
E-mail | [email-masked]
Phone Number | (91) 8518088512
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Advanced
Speakers & Audio
VPOM Alerts

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dxc technologies | Incident coordinator | | 20000
Previous Employer 1 | Amazon India pvt ltd | Customer service executive | | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try to change browser
2. Clear all cache and cookies
3. If problem still persists, will go for resetting computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to bluetooth option of mobile and turn it on
2. Check speaker whether is it visible or not
3. Once it will be visible, select its name in list
4. Enter password and click okay
5. Speaker is successfully connected now

What according to you makes you a good candidate for customer service or technical support job? | I have worked closely woth domestic as well as international customers also. So I know how to deal with customer having issues. I had worked with 2 organizations where my work was to support customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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