Subject: Tech Support Candidate - SHUBHAM KUMAR SHAW
From: SHUBHAM KUMAR SHAW <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Dec 2021 08:16:00 -0500

Tech Support
Test

Name

SHUBHAM
KUMAR SHAW

E-mail

[email-masked]

Phone Number

(91) 9163841040

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kolkata, West bengal

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon India Pvt Limited

M.L.Data associta at service
desk

7/12/2021

30000

Previous Employer 1

Cognizant Tech. Sol.

Process
Exceutive

20/05/2019

15000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart my device

2. Make sure the internet connection works

3. Check if the website is down for everybody or just me

4.Clear history and cache for all time

5. Refresh the page

6. Make sure Cookies are enabled

7. Make sure your web browser is up to date

8. Try a different web browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Touch
and hold Bluetooth.

2. Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

3. Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer First" is a mantra for any Organization to succeed in
its business. I follow this mantra.  Being responsive with positive attitude,
taking accountability & ownership, understanding Customer issues as a
partner and providing proactive cost effective and best solutions towards the
problems before the Customer realizes would definitely differentiate me from
others.

On a scale of 1 - 5 please rate your fluency in
spoken English

5