Subject: Tech Support Candidate - Shiv Dayal
From: Shiv Dayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Dec 2021 11:37:53 -0500

| | Tech Support Test

Name | Shiv Dayal
E-mail | [email-masked]
Phone Number | (91) 7042576739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Je | 9th oct 21 | 24 k
Previous Employer 1 | Ienergizer | Cse | 26 April 20 | 22k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, check internet cable and connections.
Secondly,check url with secure https protocol followed.disconnect network and connected again.
Thirdly,remove all saved networks and registered new network,clear browsing history and delete cookies of browser.
Fourthly ,check under safe mode after restart computer.
Fifthly,reset network settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are some basic trouble shooting steps to connect a bluetooth to mobile phone:
1. Turn on bluetooth of both devices.
2. Search on mobile the speaker name and paired.
3. Disconnect and connect again with mobile.
4.check with other device to connect.
5.check software update,reset settings.
6.check under safe mode.
7.restart device
8.factory date reset

What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer service or technical support job is that who can understand the concern of customer and try to get it sorted out over first call resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |