Subject: Tech Support Candidate - Sunder Singh
From: Sunder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Dec 2021 03:44:58 -0500

| | Tech Support Test

Name | Sunder Singh
E-mail | [email-masked]
Phone Number | (91) 7838000931
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, Sector-18
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active Directory, DHCP, DNS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Ltd | Administrator-EUS | | 25000
Previous Employer 1 | Pregression Infonet | Customer Support Engineer | 31st August 2015 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will try to clear browsing history, delete temp, cache and cleanmgr.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Copy or download bluetooth driver in your machine if you don't have then power up your bluetooth device then try to connect it.
What according to you makes you a good candidate for customer service or technical support job? | As I am currently working as a Technical Support Engineer as well Remote Support Engineer and also I am fulfilling your requirement, hence I think a am good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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