Subject: Tech Support Candidate - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 23:16:54 -0500

Tech Support
Test

Name

Dinesh
Kumar

E-mail

[email-masked]

Phone Number

(91) 8586008087

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Janakpuri Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Six Sigma Soft Solution pvtd ltd

Sr Desktop Engineer

Currently
working

Previous Employer 1

Skillintech India Pvt
ltd

L2
Desktop Engineer

Previous Employer 2

Anri solution pvtd ltd

L2 Desktop
Engineer

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will our internet connection WiFi/LAN is
working properly or not. After that will clear the temp cookies files and reset
the browser. These steps we will do at first level.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. First we
will turn on the blutooth of speaker.

2 then we will the turn on the blutooth of mobile/laptop which we are going to
connect.

3. Then we go to add new blutooth device or pair the new device.

4.Then we search the new device with model number of speaker which we are going
to pair.

5.After that we pair and  connect the speaker to device.

These steps we will use to connect blutooth speaker with mobile or
laptop.

What according to you makes you a good candidate
for customer service or technical support job?

As a
customer support job we are dedicated to provide the best service to
customer.

You should have good technical knowledge about the product and have the good
communication skills to convince the customer and resolved their
queries.

On a scale of 1 - 5 please rate your fluency in
spoken English

4