Subject: Tech Support Candidate - Md Imran
From: Md Imran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 14:37:10 -0500

Tech Support
Test

Name

Md
Imran

E-mail

[email-masked]

Phone Number

(110025) 9911280743

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Okhla New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Speakers &
Audio
VoIP
Technical Support ISP internet service provider

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Health Arx Technology

Sr.executive tech
support

March 2020

25k

Previous Employer 1

Excitel Broadband

Executive

September2018

20k

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First refresh to the page and need to clear all
caches and cookies refresh the browser and if problem is still persisting then
we can check through another browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First of
all open the bluetooth and check the name of device is showing in your mobile
phone or not, if not then refresh again and check, if its reflecting then you
need to pair.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me the good candidate for customer service should be active listener and able
to provide prompt response to the customer.

On a scale of 1 - 5
please rate your fluency in spoken English

5