Subject: Tech Support Candidate - Rahul Tyagi
From: Rahul Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 13:18:22 -0500

| | Tech Support Test

Name | Rahul Tyagi
E-mail | [email-masked]
Phone Number | (91) 7988710370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ashoka overseas | It Operation Manager | 17 Oct 21 | 35k
Previous Employer 1 | AIOSS | Software Testing and support executive | 23 June 21 | 26k
Previous Employer 2 | Mapple Edusoft | Techinal support Executive | 24 Sept 15 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check Internet connection it is working or not after that looks for add ons and any block site. If it is also coming then check dns or restart our device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Tap the Bluetooth option and Turn on Bluetooth of speaker  after that in your mobile select your speaker and pairing it that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job? | According to me i have a prior experience of it and I am a good listener so that's why understand customer problem in better way and  answering in best way.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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