Subject: Tech Support Candidate - Devendra Gautam
From: Devendra Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 12:50:51 -0500

| | Tech Support Test

Name | Devendra Gautam
E-mail | [email-masked]
Phone Number | (022) 8767832988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Mcse certificate

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cmsit service pvt ltd | Desktop laptop hardware networking | Tile date | 15000
Previous Employer 1 | Amega informatics pvt ltd | Desktop laptop service engineer | 2018 | 12500
Previous Employer 2 | Hcl pvt ltd | Desktop laptop service engineer | 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check  windows firewall settings and firewall settings  hardware settings and proxy settings os check
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Check mobile bluetooth on and conect bluetooth and connected
What according to you makes you a good candidate for customer service or technical support job? | Please speak to customer what is issue face then properly salutations then customer satisfaction vpn connect properly diagnose and isue resovoles
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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