Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 12:06:52 -0500

Tech Support
Test

Name

Pawan
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7205531329

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
iOS and Android applications support.

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS IT SERVICES PVT LTD

Customer support
engineer

Currently working

22843

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1st We need to check internet connection.

2nd Need to check other sites opening or not.If not need to check browser
settings.If all settings of browser are proper.. then need to check firewall
configuration and also any client (anti virus) is blocking the same.all steps
definitely fix the said issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1st enable mobile phone blutooth.

2nd Turn ON the speaker.

3rd Speaker name will reflecting in mobile phone blutooth available device
select/pair the same.

What according to you makes you a good candidate
for customer service or technical support job?

Very good
listener and well executer .Calmly and politely listen the query and then
directly provide exact solution due the prompt and exact solution customer given
very good number of CSAT.

There are one plus point in me i.e, I'm getting daily basis of very high number
of CSAT .

On a scale of 1 - 5 please rate your fluency in
spoken English

5