Subject: Tech Support Candidate - Hannan Khan
From: Hannan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 10:40:51 -0500

| | Tech Support Test

Name | Hannan Khan
E-mail | [email-masked]
Phone Number | (91) 9045947527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R1RCM | Analyst | August-2021 | 22,400/-
Previous Employer 1 | Paisa bazaar | Sales executive | June-2019 | 15000/-
Previous Employer 2 | Auto portal | Sales executive | Jan-2020 | 18,500/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check the error code then I'll check the internet connection if network connection if it is fine then I'll check Vpn issue and if the error the is related to app then I'll clear caches and cookies. If this also not works then we will clear the app caches for the browser and then also it will not work then we will re-install the app.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Turn on Bluetooth speaker.
*Turn on Mobile Bluetooth.
*Scan new device
*Bluetooth will automatically paired the device successfully.

What according to you makes you a good candidate for customer service or technical support job?

* I am keen learner.
* Ability to learn something new for a better growth.
* Learning about technical support and finding out its interesting for me and for better growth.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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