Subject: Tech Support Candidate - Muddada Ramakrishnarao
From: Muddada Ramakrishnarao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 09:54:58 -0500

Tech Support
Test

Name

Muddada
Ramakrishnarao

E-mail

[email-masked]

Phone Number

(91) 9959877817

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hyderabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CTDI INDIA PVT LTD

Technical support
engineer

30-10-2021

25000

Previous Employer 1

Hitech informatics pvt
ltd

Technical support Engineer

05-12-2017

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Checkout the time and date should be correct then
after checked the LAN cable connection properly then after check the computer is
functioning properly or not.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switch on
the Bluetooth on mobile phone and power on the Bluetooth speakers then after
pair the Bluetooth speakers to mobile phone, now Bluetooth speaker is working
good.

What according to you makes you a good candidate
for customer service or technical support job?

Technical
support job

On a scale of 1 - 5 please rate your fluency in
spoken English

5