Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Dec 2021 10:32:20 -0500

Tech Support
Test

Name

Pawan
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7205531329

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS IT SERVICES PVT LTD

CUSTOMER SUPPORT
ENGINEER

Currently working

22+

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1st need to check internet connectivity.2nd check
other sites are working or not.3rd.Check error message means whats error code
showing.4th go for additional troubleshooting if site is blocked or not by
mistake. if all troubleshooting site not get open try to check with reset the
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open phone blutooth

Then turn ON bluetooth speaker.

Find the speaker name in phone blutooth list.

Add and allow the device.Now enjoy the music or what you need to play

What according to you makes you a good candidate
for customer service or technical support job?

I getting
daily basis very high CSAT  and always on Top by EOD report.

On a
scale of 1 - 5 please rate your fluency in spoken English

5