Subject: Tech Support Candidate - Parth Bisaria
From: Parth Bisaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Dec 2021 06:07:21 -0500

| | Tech Support Test

Name | Parth Bisaria
E-mail | [email-masked]
Phone Number | (91) 9634397277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amritvichar | It Administrator | Till date | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a user i will raise a ticket to the support team about my problem that i am not being able to open the website (www.ndtv.com) and I am getting some errors too.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on the bluetooth speaker after that open the mobile phone go to settings and click on bluetooth settings and search bluetooth devices and there you will find name of the bluetooth speaker click on the name it will be paired and you are ready to use.

What according to you makes you a good candidate for customer service or technical support job?

1 Good communication skills
2 Technical skills
3 Problem Assessment

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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