Subject: Tech Support Candidate - Priya Tiwari
From: Priya Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 23:14:21 -0500

| | Tech Support Test

Name | Priya Tiwari
E-mail | [email-masked]
Phone Number | (201301) 9667165271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22 Noida, Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Executive | 3dec21 | 22k
Previous Employer 1 | Cogent e-services | Executive | May201 | 18k
Previous Employer 2 | Ienergizer | Executive | Nov2019 | 13k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Some time we have search so many this at one time because of that also we get error on computer. There may be captcha verification that we need to go through.
We can clear the cache and history.
Check the network or VPN setting.
Refresh the computer followed by restarting the browser.
Restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth menu of mobile phone.
Switch on the bluetooth speaker.
Select the bluetooth speaker from the list of available devices in the bluetooth menu of mobile phone.
Allow pairing from both the devices.
Once the pairing is done, the bluetooth speaker gets connected to the mobile.

What according to you makes you a good candidate for customer service or technical support job? | Although I am a fresher, I am a quick learner. I have seen myself as easily grabbing technical knowledge from my previous jobs. Moreover, the technical stuff interests me. Therefore I can willingly put efforts and hours to learn the technical skills required for the job offered.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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