Subject: Tech Support Candidate - Subodh Kumar
From: Subodh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 22:41:05 -0500

| | Tech Support Test

Name | Subodh Kumar
E-mail | [email-masked]
Phone Number | (88099) 17107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kr corp link | Desktop support Engineer | Working |
Previous Employer 1 | Gss company | Desktop support Engineer | Jan 2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Is it safe to say that you are experiencing difficulty with a specific site? Issue with each site? Here is a rundown of broadly useful investigating steps that you can take which may help. They're not going to fix each issue, however they're some benefit "Initial steps" to take and they may very well fix your concern straight away.

Invigorate the page
At times when you load a website page, things don't work very right - for an excessive number of motivations to list, a page may very well essentially not load accurately the initial time. So the main thing to attempt is essentially reloading the page. Driving a total revive and download of a page advises your internet browser to take a stab at downloading and showing everything once more.

Follow our manual for driving your internet browser to completely reload a site page for directions on the best way to do it with your internet browser.

Ensure JavaScript is empowered
While all sites should plan to fill in as best as conceivable without depending on JavaScript, the truth of the matter is that most sites these days in all actuality do tragically require JavaScript to be empowered. In the event that you don't have JavaScript empowered then a few sites won't stack by any means, or will just to some degree load, so ensuring you have it empowered in your internet browser is a decent spot to begin.

Start by looking at our recognition page to find: is JavaScript empowered? In the event that it's not empowered in your program, here are a few advisers for assist you with empowering JavaScript. This by itself may be sufficient to fix a site that is not stacking as expected or looking odd.

Ensure Cookies are empowered
The following stage is to check whether treats are empowered. You ought to just at any point need "First-party treats" empowered ("Third-party treats" are just generally utilized by sponsors and interpersonal organization trackers) - however in the event that you really want to, you can check assuming Third Party treats are empowered also.

If ordinary/first-party treats aren't empowered in your program, you can take a stab at empowering them to check whether it makes a difference. Follow our advisers for empower treats.

Clear your reserve and treats
At the point when your internet browser stacks the pages that you see, it typically stores a duplicate of the documents it uses to show these pages on your PC/telephone. This assists speed with increasing your perusing, since, supposing that you reload the page it doesn't need to download everything once more. And furthermore, assuming that you go to an alternate page on a similar site it doesn't need to re-download everything to make the page work - for instance, the logo and the symbols are now briefly put away on your PC so it doesn't have to sit around idly and information re-downloading them.

Ordinarily this is extraordinary in light of the fact that it saves your program from keeping re-downloading normal components of the webpage. Anyway in the event that the assortment of stored transitory records escapes sync with the live site, it can create some issues. You can fix this by clearing your store and treats.

Ensure your internet browser is cutting-edge
Assuming you're utilizing an exceptionally old internet browser then it very well may be experiencing difficulty working with current sites. To start with, check assuming your internet browser is cutting-edge and on the off chance that it isn't, adhere to our guidelines to refresh your internet browser.

Restart your internet browser
It may sound abnormal that basically restarting your internet browser may tackle the issue you're having with a site, however internet browsers once in a while do get a little "stirred up" - we've observed that restarting them is a basic and speedy method of returning to a more "new" state, so try it out.

Attempt an alternate internet browser
Not all internet browsers are made similarly - some have a greater number of highlights than others, and some may have bugs or restrictions with specific elements that keep a few sites from working appropriately.

Assuming that you're reliably experiencing difficulty with a site, one thing you can do is to attempt an alternate internet browser and check whether the site you're experiencing difficulty with works in it all things being equal.

Subsequent stages
In the event that you're actually experiencing difficulty with a site, you can peruse our consistently developing rundown of site instructional exercises to track down a fix

I can't sign in to a site
A site looks abnormal
We trust this aide helped you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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