Subject: Tech Support Candidate - Rishi Sharma
From: Rishi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 14:47:55 -0500

Tech Support
Test

Name

Rishi
Sharma

E-mail

[email-masked]

Phone Number

(91) 9044780893

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Progressive infovision

Desktop support

Till
now

280000

Previous Employer 1

CMS IT Service

Desktop
support

Aug 2021

196000

Previous Employer 2

Hashtag labs

Project team
lead

Dec 18

192000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Close other tabs, extentions, and apps

Restart browser

Restart computer

Check malware

Open website in another browser

Fix network issue and report website problems

Check to see if chrome already open

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
both the devices bluetooth and go in mobile phone settings and then after in
pairing mode check that device and then connect the same

What
according to you makes you a good candidate for customer service or technical
support job?

For maintaining a good corporate relationship
with users and will provide the best service for users and for the company too
in minimum time and will share proper update for required outcome to the
company

On a scale of 1 - 5 please rate your fluency in
spoken English

3