Subject: Tech Support Candidate - Hemant Verma
From: Hemant Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 12:46:16 -0500

Tech Support
Test

Name

Hemant
Verma

E-mail

[email-masked]

Phone Number

(+91) 9013007357

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers &
Audio
Bitlocker

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

teksys

Desktop Support
Engineer

14 August, 2019

8000

Previous
Employer 2

Renovision

Desktop Support Engineer

16 March, 2021

11983

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

firstly, I have to check the internet connection
that it is working fine or not.

If internet is not working good then we have to check it in CMD that the ping is
fine or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to Setting and then click on Bluetooth then
Turn ON the Bluetooth then scan a new device when we found the Bluetooth Speaker
name then click on it for pairing, when the pairing is completed we can connect
the Bluetooth .

What according to you makes you a
good candidate for customer service or technical support job?

I am preferring Smart work rather than Hard work.

On a scale of 1 - 5 please rate your fluency in
spoken English

3