Subject: English Language Test - Sumit kumar Tiwary
From: Sumit kumar Tiwary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 11:25:55 -0500

| | Foreign Language Screening Test

Name | Sumit kumar Tiwary    /  (+91) 7004371557    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Sorry for the inconvenience caused as you mentioned that the order is not yet delivered  at your place, but as per our data base the order was shipped  at the same day of order, and delivery guy also tried to deliver the product in the very next day but unfortunately the delivery guy was not able to find the address.

It will be great you provide your complete address again with us so that we can arrange delivery  at the earliest.

Regards,
Sumit Kumar Tiwary .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Sorry for the inconvenience that you are facing right now we will definitely taking this concern in higher priority be rest assured  we will resolve your concern as soon as possible. As you mentioned that the cabinet which is installed today at you premises has too many scratches. We will send our technician again at your premises  and if its possible we will replace the cabinet.

Regards,
Homebox Team

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