Subject: Tech Support Candidate - Harsh Nagar Harsh Nagar
From: Harsh Nagar Harsh Nagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 10:47:02 -0500

| | Tech Support Test

Name | Harsh Nagar Harsh Nagar
E-mail | [email-masked]
Phone Number | (91) 8750959774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi (Shahdara)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IT Mantra Techintellect pvt ltd | Support Engineer | | 20,000
Previous Employer 1 | Future Focas Infotech | Desktop Support Engineer | August 2016 | 13,000
Previous Employer 2 | AFi group | Desktop Support | December 2013 | 11,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Need to check link,url if the link is correct
2. Open the same link in google chrome Microsoft edge browser if still same have to be checked in EI 11 and add compatibility view. If still same
3. Delete browser history, cookies temp file pre fetch files.
4. Check proxy settings
5. Check network TLC certificates
6.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the speakers
2. On bluetooth
3. Open bluetooth in you device
4. Search speaker name and select
5. need to be pair
6. Now you are connected with speakers

What according to you makes you a good candidate for customer service or technical support job?

1. Connected with more people and their things
2.Day by day you have to gain your technical experience or other thing which you received/catch from customers
3. new issue/problems have faced in day to day  activity and try to worked on this without any help of seniors and other,it will be very helpful for me as a technical supporter role.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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