Subject: Tech Support Candidate - Manbar Rawat
From: Manbar Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 10:38:28 -0500

| | Tech Support Test

Name | Manbar Rawat
E-mail | [email-masked]
Phone Number | (147001) 7888609454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patiala,Punjab.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Software's related issues.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I-source pvt. Ltd. | System support engineer | NA | 20000
Previous Employer 1 | Aforeserve.com.pvt.Ltd | Customer Support Engineer | 14 Dec 2019 | 13500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try https://www.ndtv.com.I will check the permission of this site is allowed in office or not.  I will check the other internet sites to check user internet working or not if internet is working after that I will ping the url in comand prompt If ping will not come after that i will check system proxies and vpn network if any connected. Add the site into trusted sites.try to visit utl in secure browser mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 . I need to turn on speakers Bluetooth.
Step 2. Search the blutooth device from phone.
Step 3. If device is visible on Bluetooth devices we need to select that device and  paired it to mobile device and connect.

What according to you makes you a good candidate for customer service or technical support job? | I am working in customer support from last 3.5 years and I also have work experience in to setup different devices and software installation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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