Subject: Tech Support Candidate - Abhay Gupta
From: Abhay Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 10:23:59 -0500

| | Tech Support Test

Name | Abhay Gupta
E-mail | [email-masked]
Phone Number | (+91) 8527378003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 137, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edunext Technologies | Sr. Implementation consultant and technical support | NA | 36000
Previous Employer 1 | Franciscan solutions | eCare Admin | 14 dec. 2017 | 23200
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i'll check that the internet is working or not. if it is working then i'll check the that other websites are working or not. If other sites are also not working then i'll check the cache and add ons and also check other softwares like ad blocker which can interfere the site to open. if problems are not there then i ll check my antivirus because it also be the reason to load the websites.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I'll switch on the bluetooth speaker by pressing button and then i'll swipe down the top of the screen and then press and hold mobile bluetooth icon and tap pair new device. tap the name of the bluetooth device and will follow the instructions given on the screen and pair the speaker.
What according to you makes you a good candidate for customer service or technical support job? | i am working since last 8 years in IT and service industry. and at present dealing with more than eighty clients by giving them support. I also worked as a sr. implementation consultant and deal with more than fourty domestic and international clients for software implementation. so now i think i am the perfect for this role job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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