Subject: Tech Support Candidate - Sujeet Kumar
From: Sujeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 10:07:46 -0500

| | Tech Support Test

Name | Sujeet Kumar
E-mail | [email-masked]
Phone Number | (+91) 9868654939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Peeragarhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jio | Jio Giga Engineer | 0 | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Frist of all i will read the error carefully, what are there problems and resolve them.

2nd i will check the internet connection on the right dwon side in computer screen if there show connected then i will try this website in another browser if there show any problem then i will try to
Resolve them.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st step switch on the Bluetooth speaker and turn it on bluetooth pairing mode.
2nd step open the mobile lock.
3rd turn ON the bluetooth of the phone.
4rth Search the bluetooth name of speaker.
5th click on the name of bluetooth speaker and and it will getting automatically paired.
6th it is connected.

What according to you makes you a good candidate for customer service or technical support job?

Understanding problems and troubleshooting them step by step.
Costumer handling.
Patience to resolve the problem.
Fully certification of costumer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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