Subject: Tech Support Candidate - Sahil Abbas
From: Sahil Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 09:48:47 -0500

| | Tech Support Test

Name | Sahil Abbas
E-mail | [email-masked]
Phone Number | (+91) 8808176541
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 44 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CBO Infotech Pvt Ltd | IT Executive | 19 Nov 2021 | 23000
Previous Employer 1 | IEnergizer | Jr Engineer Technical support | Nov 2020 | 17000
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps of troubleshootings:-
1. First I will check the internet connection by checking some other site.
2. If the issue is with internet then first I will setup the internet connection.
3. If internet is working fine then I will check is I wrote the name of site in the correct way, means it's spelling.
4. If still issue is not resolve then I will check the block site in browser settings, is the site is blocked?
5. Some time issue will resolve after restarting the browser, so I will restart the web browser.
6. If still faced the same issue then clear the saved cache and history from browser settings option.
After following these steps issue will resolve.

But if still seeing the same error message after applying all these steps then may be the  website server is down because of maintenance or may be some other technical issue, so I will try to open the site after some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:-
1. Switch on the Bluetooth speaker.
2. Switch the Bluetooth feature on and click on scan in your mobile phone.
3. When we are able to see the name of the Bluetooth speaker, then click on the name and pair with the device.
4. Now you can able to use the speaker as your Bluetooth speaker is connected with your device.

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener, and always ready to help others. As customer service or technical support job is to provide support to the customer or client, in this condition you must be a good listener so that you can understand and resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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