Subject: Tech Support Candidate - Krashant Karkhur
From: Krashant Karkhur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 09:18:47 -0500

Tech Support
Test

Name

Krashant
Karkhur

E-mail

[email-masked]

Phone Number

(201307) 9650758013

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 73 noida up

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Hand set related

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ienergizer

Junior
engineer

20-07-2018

14k

Previous Employer 2

Ienergizer

Junior
engineer

15-04-2021

17k

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will refresh page first.

2. I will go in browser and will do clear cache.

3. If issue still remain same then i will restart computer.

4. If still issue remain same then i will turn on Computer on safe mode then
try.

5. If issue will solved in safe mode,then i will disable safe mode and then
uninstall some new software which i install recently.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
Bluetooth speaker and turn on mobile speaker also.

2. Open bluetooth option in mobile and paired with speaker device and connect.

What according to you makes you a good candidate
for customer service or technical support job?

1.Rappo
building is must because customer need to know that he/she is a right person to
solve querie.

2. Understand customer concern.

3. If customer querie will solve on call this will so much helpfull to
customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

4